Terms & Conditions

These Terms & Conditions govern your use of the our service and website. By visiting the  website you accept, and agree to, the content of these Terms & Conditions. We reserve the right to change the Terms & Conditions at any time and it is your responsibility to check regularly before ordering. This does not affect your statutory rights.

Terms of Contract

When you place an order via our website www.starmix.co.uk we will treat that action as an offer to buy. Once the order is placed you will receive confirmation in the form of an email and at this time we enter into a contract with you.

Product Specifications & Suitability

Availability / Estimated Delivery Times

Payment

Delivery

International Orders

We are unable to accept orders from the following countries:

Cancellations

Orders may be cancelled at any time before they are despatched for a full refund. If the item has already been despatched then please see below for our returns policy.

Returns

You have the right to cancel your order and request a Returns Number within 14 days of the date of delivery. Please notify us  by phone of your intention to return your item(s) within this time and we will promptly issue you with a Returns Number. You must quote this number on the correspondence accompanying the return. You must return your item(s) within 14 days of your Returns Number being issued. Due to the volume of orders and stock we handle, returns will only be accepted for credit or refund with a Returns Number.

If you've ordered the wrong item(s) or simply had a change of heart, please return it in perfect, re-saleable condition (including product packaging, instructions, etc). You must not write anything on the item, its packaging or instructions. Please note that the costs of returning your item(s) must be paid by you postage .

Goods returned because they are faulty or defective must be returned in the condition you received them. For UK and EU orders, we will pay the cost of returning the item(s) to us. For UK customers we provide a pre-paid postage label for you to return the item. For customers in other EU countries you will need to pay the return carriage and request a refund from us. For orders outside the EU, you will need to pay the return carriage costs.

Please make sure you get proof of postage in case your item gets lost in the post.

We cannot accept the return of perishable goods or shaver parts (for personal hygiene reasons).

Provided that you return your item(s) in accordance with these Terms & Conditions we will refund what you've paid for the item(s) or replace or exchange the item(s) if applicable. Refunds are processed within 5 working days of receipt of the returned item(s). Refunds are made using the same form of payment that was used to make the initial purchase.

Faulty Goods

The following information is intended as a guideline. Wherever possible we will respond to your individual circumstances.

Liability

We shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims.

We will do our best to get all orders despatched as quickly as possible. We have no liability to you for any delay in the delivery of products ordered. You have the right to cancel delayed orders at any time and get a refund prior to the item being despatched.

Registered Company Address: C/O Hjs Chartered Accountants, 12-14 Carlton Place, Southampton, Hampshire, SO15 2EA 

This warranty does not affect your statutory rights.

Consider the Environment

Starmix is considerate of the environment and is pleased to comply with the EU Waste Electrical and Electronic Equipment (WEEE) Regulations 2006. There is a requirement on each member State under Article 2 of the Directive to minimise the disposal of WEEE as unsorted municipal waste and to achieve a high level of collection of WEEE for treatment, recovery and environmentally sound disposal.

Use of Website Content

Privacy & Disclaimer